Stay competitive, onboard faster.
Handle customer queries rapidly and keep pace with the utilities market, all with the help of intelligent automation.
Analyse the competition
Use automatic data aggregation to analyse the energy market and keep your deals competitive.
Manage requests
Automate simple, repeatable requests, and delight your customers with quick, personable service.
Onboard new customers
Welcome new customers automatically with intuitive forms and automated, friendly responses.
Achieve compliance
Automate the repeated process of collating necessary regulatory data into reports and submitting them.
Your trusted automation partner
We help utility companies thrive in a competitive market.
Our experience includes automating fraud checks against 80+ rules, using contact centre automation to reduce customer service handling times by over 30% and building a conversational assistant that reduced contact demand by over 40%.
We ask the right questions and find opportunities to get automation up and running in weeks, not months.
We create an automation pipeline and craft a business case with guaranteed cost-neutrality.
We bake in development of your team and capabilities to ensure your savings are sustainable.
OVO Energy
We partnered with OVO Energy’s Boost business to automate and digitise their care services.
This resulted in demonstrable efficiencies, including a 31 percent reduction in call handling times, back-office debt realignment automation doing the work of 35 FTEs, and an increase in compliance and NPS scores.
Blog: Why AI projects fail
Read the latest VKY blog which looks to outline some of the common challenges organisations face...
The Economics of Automation
In the latest tech blog from VKY we discuss the economic impact of Intelligent Automation and...
Blog: How do you accurately calculate the cost and time savings delivered by Automation?
Read the latest VKY tech blog where we calculate the cost and time savings of RPA. Who benefits...
Book a meeting
with an expert
Sit down with a trusted professional and talk over how automation can boost productivity in your utility business.
