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Utilities

Stay competitive, onboard faster.

Handle customer queries rapidly and keep pace with the utilities market, all with the help of intelligent automation.

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Automation Benefits

Thrive in the utilities market

In such a fast-changing market, automation is a key component to staying competitive.

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Analyse the competition

Use automatic data aggregation to analyse the energy market and keep your deals competitive.

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Manage requests

Automate simple, repeatable requests, and delight your customers with quick, personable service.

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Onboard new customers

Welcome new customers automatically with intuitive forms and automated, friendly responses.

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Achieve compliance

Automate the repeated process of collating necessary regulatory data into reports and submitting them.

Why VKY

Your trusted automation partner

We help utility companies thrive in a competitive market.

Our experience includes automating fraud checks against 80+ rules, using contact centre automation to reduce customer service handling times by over 30% and building a conversational assistant that reduced contact demand by over 40%.

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We ask the right questions and find opportunities to get automation up and running in weeks, not months.

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We create an automation pipeline and craft a business case with guaranteed cost-neutrality.

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We bake in development of your team and capabilities to ensure your savings are sustainable.

Case study

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OVO Energy

We partnered with OVO Energy’s Boost business to automate and digitise their care services.

This resulted in demonstrable efficiencies, including a 31 percent reduction in call handling times, back-office debt realignment automation doing the work of 35 FTEs, and an increase in compliance and NPS scores.

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From the blog

Latest news and articles

Head over to our blog to explore practical applications and benefits of automation, as well as detailed case studies showcasing how we’ve helped organisations just like yours.

5 processes utilities companies should be automating to reduce operating costs

Utilities companies are on the hunt for ways to save money. Find out 5 processes that need...

Automation in finance: 3 ways your accountancy firm could benefit

Automation provides a wealth of possibilities for accounting. But what are the benefits? Find out...

Council budget cuts: how local government can do more with less through intelligent automation

Intelligent automation empowers local government to get more done even with council budget cuts....

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Book a meeting

Book a meeting
with an expert

Sit down with a trusted professional and talk over how automation can boost productivity in your utility business.

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