Virtual Panel Discussion

Future-Proofing Contact Centre Delivery

Using AI to stay competitive and surpass customer expectations

Join our panelists on 8th February at 12-1pm for this live lunchtime discussion. 

Register here
Discussion themes:
  • Human-centric technology. Putting the employee and customer experience at the heart of service design.
  • Maximising customer service delivery. Using new technology to ensure productivity, compliance, and customer satisfaction regardless of location.
  • Lessons learned from leaders in the industry. Top tips on how to use technology to increase NPS and CSAT whilst reducing cost.

Panelists

Rob Mayer panelist

Rob Mayer 

Director, Pay as you go Energy, OVO

Rob has extensive experience in leading large-scale customer functions, most recently at OVO Energy where he’s led the transformation of the pay-as-you-go business after the acquisition of SSE. Prior to this Rob held a number of senior operational, commercial, and debt-focused roles at Centrica across B2C and B2B customer portfolios.

Camryn Anderson

Camryn Anderson

Business Manager, HAYS

Camryn's expertise in talent management, contract recruitment, and the impact of AI in the workplace adds a unique perspective to this panel. With 7 years of recruitment experience in both B2C and B2B markets and multiple top recruiter in the UK awards, Camryn brings important insight into how AI is changing the way people work, and how people find work.  

Charles Breslin

Charles Breslin

Managing Director, CBB

Charles has an award-winning career in customer services, from the BBC's Audience response business to Churchill Insurance, Charles has led groundbreaking initiatives. Working with some of the UK's most iconic brands including John Lewis, Sainsbury's, TalkTalk, Virgin, and Fortnum and Mason, Charles' Customer Lab initiative at British Gas set a new NPS record for Centrica. Charles now holds a number of non-exec roles in debt management and data analysis.

Stephen Coia panelist

Stephen Coia

Managing Director, VKY 

With over 15 years of experience in the contact centre and BPO industries, Stephen now heads up VKY Intelligent Automation. Helping customers like OVO, Tenant Shop, Journeycall, and Ceta Insurance to adopt AI into their customer service delivery as well as partnering with UK Government to digitally transform citizen service delivery with AI and Intelligent Automation.