The right AI and automation recipe
Every organisation is unique, which means your automation journey should be too.
We take the time to understand your processes. Then, we equip you with the right technology to accelerate your business.
Take a closer look at some of the organisations we’ve helped with our powerful automation services.
City of Edinburgh Council
Our work with the City of Edinburgh council created more than 40 powerful automated processes delivering significant financial and organisational benefits, including managing the way internal resources work.
West Lothian Council - Finance Department
We reduced West Lothian Council’s revenue forecast time from three days to a few minutes. This resulted in a 14 percent productivity gain, delivered in just one week.
We partnered with OVO Energy’s Boost business and have successfully helped them to better serve vulnerable customers, reduce their handling times and costs, and increase compliance and self-serve.
“VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.”
“Similar to most other accountants, our firm experiences a significant spike in workload each January. With VKY’s help we were able to absorb a year-over-year increase in activity with less resource in the team than we had before!”
“Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget.”
Our step-by-step process
We’re with you every step of the way, from listening to your problems to finding the automation that fits and deploying it into your daily operations.
We study your processes through focused workshops to help us accurately understand the issues you face.
We spotlight the areas where automation can bring commercial benefits in the shortest amount of time.
We build your automation pipelines and get them up and running in a seamless, cost-neutral way.
We forge a path into the future, showing you the possibilities for automation in your organisation with a plan to make them a reality.
In our discovery phase, we take the time to learn about you. We’ll run workshops to fully understand your processes and the issues that are slowing you down.
Ask the right questions
Our extensive operational experience means we know the right questions to ask to get to the heart of where automation can help you.
Study your processes
Using process capture technology, we can deep dive, spotting discrepancies between documented workflows and day-to-day realities.
Know where you’re going
We take the time to understand where you want to get to and the training and support you’ll need to make automation a sustainable part of your operations.
We’ll provide you with a complete playbook, or help you build the case for automation into your wider transformation project.
We focus on high volume, low complexity tasks that deliver results fast, and generate buy-in from your stakeholders.
We also build in guaranteed cost-neutrality for our services within the first year. In reality, the return on investment is typically 3.5x plus.
Deployment is all about getting your automation up and running. We choose the processes where automation can have the greatest benefit most quickly.
Forming a partnership
Want to build your own centre of excellence for automation? We get your team involved in delivery from day one. Need support hours to bolster your capacity? We’re on hand.
Our goal is to get your organisation where it wants to be with the power of automation. And we know that vision can change as you evolve.
That’s why forging a relationship is so important to us. It helps us understand where you’re heading so we can adapt our support to get you there.
"Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget."
What can automation
do for you?
Start your automation journey today. To find out how automation can accelerate your organisation, book a meeting with our experts below.