We provide generative and conversational AI, Intelligent Automation, and business process outsourcing for customer service and internal operations. Keep scrolling to read example use cases in each of our solutions.
VKY AI-Powered Contact Centres
Deliver 30% more productivity using UK-based agents enabled by AI and automation.
Let automation do the boring work so your team can deliver more value to customers.
Customer Service AI
Assisting your agents to deliver a fast, compliant, empathetic customer service.
AI Email Assist
Use AI to help sort, translate, summarise, and triage email traffic.
Here are some ideas on how you might use AI and Intelligent Automation in your organisation.
We work with you to layer AI and Intelligent Automation onto your existing infrastructure so each solution we build is made to order, without the bespoke price tag. Our skilled team of UK-based developers and tech leaders work with you to understand your business, team, and customers to ensure easy integration, adoption, compliance, and efficiency.
AI Email Assist impact
The VKY solution has enabled us to deploy over a third of our service team into proactive roles that add more value to customers whilst increasing the efficiency and customer satisfaction of email as a service channel.
AI in the Contact Centre
The VKY solution has almost eradicated wait times in our contact centres, and significantly enhanced the end users' experience. VKY was a natural fit for us because of their experience within the contact centre industry.
With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value