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What we do

It’s not what we do that makes us different, it’s how we do it

Every organisation is unique, which means your automation journey should be too.

We take the time to understand your processes. Then, we equip you with the right technology to accelerate your business.

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How we help

Our step-by-step process

We’re with you every step of the way, from listening to your problems to finding the automation that fits and deploying it into your daily operations.

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Workshop your problems
We study your processes through focused workshops to help us accurately understand the issues you face.
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Identify opportunities
We spotlight the areas where automation can bring commercial benefits in the shortest amount of time.
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Deploy your automation
We build your automation pipelines and get them up and running in a seamless, cost-neutral way.
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Build a partnership
We forge a path into the future, showing you the possibilities for automation in your organisation with a plan to make them a reality.

Your automation

Discovery

In our discovery phase, we take the time to learn about you. We’ll run workshops to fully understand your processes and the issues that are slowing you down.

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Ask the right questions

Our extensive operational experience means we know the right questions to ask to get to the heart of where automation can help you.

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Study your processes

Using process capture technology, we can deep dive, spotting discrepancies between documented workflows and day-to-day realities.

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Know where you’re going

We take the time to understand where you want to get to and the training and support you’ll need to make automation a sustainable part of your operations.

Your stakeholders

Crafting your
business case

We’ll provide you with a complete playbook, or help you build the case for automation into your wider transformation project.

We focus on high volume, low complexity tasks that deliver results fast, and generate buy-in from your stakeholders.

We also build in guaranteed cost-neutrality for our services within the first year. In reality, the return on investment is typically 3.5x plus.

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“VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.”

Leading Utilities Organisation

“Similar to most other accountants, our firm experiences a significant spike in workload each January. With VKY’s help we were able to absorb a year-over-year increase in activity with less resource in the team than we had before!”

Top 50 UK Accountants

“Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget.”

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Your delivery

Deployment

Deployment is all about getting your automation up and running. We choose the processes where automation can have the greatest benefit most quickly.

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The right technology

We recommend tools based on what’s right for your organisation and what works well with your existing technology.

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Rapid delivery

Using parallel project management and agile cycles to actively iterate, we ensure a constant delivery cycle for your automation pipeline.

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Multi-skilled expertise

We don’t hide our developers away. Our multi-skilled teams actively contribute, iterate and keep your project moving efficiently.

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Financial focus

Our project leads ensure the delivery team stays true to your original purpose and keeps everyone focused on the financial benefit.

Your evolution

Forming a partnership

Want to build your own centre of excellence for automation? We get your team involved in delivery from day one. Need support hours to bolster your capacity? We’re on hand.

Our goal is to get your organisation where it wants to be with the power of automation. And we know that vision can change as you evolve.

That’s why forging a relationship is so important to us. It helps us understand where you’re heading so we can adapt our support to get you there.

"Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget."

Local Government Authority

Industries

We work with sectors we have expertise and experience in, ensuring we deliver maximum value for your organisation.

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Contact centres

Our operational experience with contact centres increases their first contact resolution and decreases total resolution time.

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Local governments

We have years of experience working with local governments to help them prioritise projects that matter to their citizens.

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Finance and accountancy

Our automation solutions help financial service companies dedicate more time to consultative work.

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Utilities

Utility companies use our automation to analyse metrics and increase efficiencies, helping them stay ahead of the competition.

Case studies

Take a closer look at some of the organisations we’ve helped with our powerful automation services.

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City of Edinburgh Council

Our work with the City of Edinburgh council created more than 40 powerful automated processes delivering in excess of £5M of benefits, including a mix of FTE and budget reductions.

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West Lothian Council - Finance Department

We reduced West Lothian Council’s revenue forecast time from three days to a few minutes. This resulted in a 14 percent productivity gain, delivered in just one week.

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OVO Energy

We partnered with OVO Energy’s Boost business to automate and digitise their care services. We delivered a 31 percent reduction in call handling times and back-office realignment that does the work of 35 FTEs.

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Book your meeting

What can automation
do for you?

Start your automation journey today. To find out how automation can accelerate your organisation, book a meeting with our experts below.

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