Digitally transforming citizen services

Improve citizen services and reduce cost

VKY delivers vendor-agnostic AI and Intelligent  Automation solutions that give your team more capacity, give your citizens faster, smoother digital service journeys, and give your organisation reduced operational costs.

We provide these solutions with a cost-neutral guarantee and an average ROI of 300%.

An approved Government Supplier and ISO 27001 accredited organisation, VKY have designed, built, and implemented solutions across the public sector.

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Digital by Default

Watch on-demand to learn: 

How Councils like Aberdeenshire and West Dunbartonshire have adopted Automation and AI in their citizen service delivery. Plus, tips for building an in-house team of digital talent and a culture that enables digital transformation.

Watch on-demand digital by default


What our customers say Aberdeenshire_Council

Aberdeenshire Council 

Colleen Henderson, Business Change Service Manager, Aberdeenshire Council
"At Aberdeenshire, we’re dedicated to doing the best we can for our communities, maximising how we use our resources and becoming digital by choice, so we can deliver the right user experience for our citizens.

A core principle underpinning our automation journey is ‘right person, right task, right time’ meaning that our people can be supported to focus on really valuable tasks, bringing that essential human element into service delivery when it’s right. The power of automation helps us to do this by creating capacity and taking the strain on mundane but essential processes.

Automation has delivered ROI, but in addition to immediate gains, we are looking beyond that initial bottom line towards how automation is helping shape our enterprise architecture, workforce planning, and sustainable digital model.

With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value.”

Intelligent automation

Managed service package made for the Public Sector

After listening to our customers' needs in Local Authorities, we have designed an intelligent automation managed service offering at an entry-level cost that can be tailored to fit any budget or requirement.


Blueprint service

Out the box, VKY's managed service provides the intelligent automation of core business processes identified across most local authorities.


VKY absorbs the cost

Our entry-level pricing means anyone can get started with intelligent automation, regardless of budget constraints.


Lasting partnership

We will support, and where required resource, your automation journey. Helping you and your team transition to automation self-sufficiency. 


Improve citizen services

With our quickest implementation times starting at just 5 weeks, from discovery to live, it's easy to make a fast positive impact for citizens.

Customer story


West Lothian Council - Finance Department

Our work with West Lothian Council reduced their revenue forecast time from three days to a few minutes. This resulted in a 14 percent productivity gain, delivered in just one week.

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Transforming Customer Service with AI and Automation

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Why vky

Your trusted automation partner

Our Director of Intelligent Automation, Alex Croucher, and the VKY team have helped a number of Local Authorities across Scotland to design, adopt, and optimise automation projects that are saving cost and enabling people to deliver more value with the time they have.

VKY Team

We help you maximise your operating efficiency and improve compliance and data accuracy with guaranteed cost-neutrality.


We’ll help you craft a business case and create an automation pipeline prioritising areas where automation can have the most impact, fast.


At VKY, intelligent automation isn’t about replacing people. It’s about doing more, and delivering more, with the talent and resource you have.