ai-powered contact centres
Transforming customer service delivery
We work with organisations to empower their contact centre and customer service teams with AI and Intelligent Automation. This enables agents to spend more time with customers, providing quality service.
We also own and operate UK-based contact centres, built with technology as the foundation. Customers who outsource with VKY agents experience a minimum 30% increase in productivity. Talk to us about how we can help your team, or why you should outsource with us.
We partnered with OVO Energy’s Boost business and have successfully helped reduce average handling times and costs, increase compliance and self-serve, plus better support vulnerable customers.
VKY's Agent Assist solution helps OVO resolve over 1,200 requests per day and significantly reduces their agent attrition rates.
AI for customer service
Assisting agents to deliver 30% more with AI and Automation. Use our technology with your in-house team, or use our AI-enabled agents to scale up and down with demand.
AI Email Assist
Helping to make email an effective customer service channel, our solution translates, analyses the customer mood, summarises the query, and triages to the correct department.
ID & verification
Increase speed to resolution by up to 15% by using AI and Intelligent Automation to complete all important security checks and administration before a caller talks to an agent.
Why use AI and Intelligent Automation in contact centres?
Improved productivity, CSAT, and compliance.
Our customers see a reduction in cost to serve and improved metrics across the board, including CSAT and NPS. Our average implementation time from discovery to go live is 5 weeks.
Reduced average handling times
Our customers see significant reductions in average handling times and 300% ROI from our technology solutions.
Reduce employee churn
Automation and AI work across disparate systems and eliminate manual data entry, enabling people to do their job well, and with ease.
Happier customers that stay longer
Help customers find their own solutions to problems and deliver smoother, more meaningful customer journeys that inspire loyalty.
Faster resolution times
Our solutions assist agents in resolving customer inquiries faster, as well as increasing the number of first-contact resolutions.