Customer care and contact centres
Transforming customer service delivery
Our conversational AI and automation solutions allow agents to reduce their handling times whilst having more meaningful conversations with customers that build loyalty. Reduce your staff and customer churn with VKY.
Customer story
OVO Energy
We partnered with OVO Energy’s Boost business and have successfully helped reduce average handling times and costs, increase compliance and self-serve, and better serve vulnerable customers.
VKY's Agent Assist solution helps OVO resolve over 1,200 requests per day and significantly reduces their agent attrition rates.
Improved metrics across the board
On average, our clients see a 74% reduction in average handling times, 51% reduction in cost to serve and 300% ROI from our solutions.
Reduce your employee churn
Automation and AI works across multiple, disperate systems and eliminates manual data entry. Enabling staff to do their jobs with ease.
Happier customers that stay longer
VKY's solutions help customers find their own solutions to problems and have smoother, more meaningful customer journeys.
VKY was born from contact centres
Our leadership has over a century of combined experience in running contact centres. We know your issues and how automation can help.
Why vky
Your trusted AI and automation partner
Stephen Coia, Managing Director, and the VKY team have helped contact centres transform their customer service delivery by adopting conversational AI and automation.
Whether you're struggling for resource or budget, searching for improved compliance, or trying to differentiate your customer service offering - we understand customer care and can help you leverage new technology for quick and guaranteed ROI.
Book a meeting
Book time with Stephen
Talk to our Managing Director, Stephen, about how we help contact centres reduce AHT's and cost whilst increasing CSAT and NPS scores.
