Exceed expectations
with contact centre automation
We deliver effective automation that improves internal processes with guaranteed cost-neutrality.
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Resolve issues on the first call
Rapidly reply to customers with intuitive and personal query responses to resolve issues from first contact.
Automate self-service processes
Free up the time taken on simple requests, allowing advisors to tackle more difficult customer issues.
Automated routing
Create a seamless customer experience with automation by routing queries to the right department or expert.
Keep business local
Keep your call centre local to the UK and reduce your need for off-shore workers with transformative automation.
Your trusted automation partner
Improve your first contact resolution rate, reduce time spent on customer queries and better manage demand.
Several team members at VKY have a strong operational background, so we know all too well the challenges of contact centre management.
We help contact centres reimagine their customer experience, all while providing guaranteed cost-neutrality.
We’ll help you craft a business case and create an automation pipeline to find the areas where automation can have the most impact, fast.
Our services integrate intelligent automation with the people in your organisation to deliver maximum value.
City of Edinburgh Council - Customer Services
We built automation for City of Edinburgh Council’s customer service department that reduced workload on certain tasks from 20 days to just one hour. This resulted in a 90 percent productivity gain and a 4800 percent improvement in triage times for customer emails.
Blog: Why AI projects fail
Read the latest VKY blog which looks to outline some of the common challenges organisations face...
The Economics of Automation
In the latest tech blog from VKY we discuss the economic impact of Intelligent Automation and...
Blog: How do you accurately calculate the cost and time savings delivered by Automation?
Read the latest VKY tech blog where we calculate the cost and time savings of RPA. Who benefits...
Book a meeting
with an expert
Sit down with a trusted professional and talk over how automation can help exceed expectations in your contact centre.
