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Customer Care and Contact Centres

Transforming customer service delivery

Our conversational AI and automation solutions allow agents to reduce their handling times whilst having more meaningful conversations with customers that build loyalty. Reduce your staff and customer churn with VKY.

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Customer Story


OVO Energy

We partnered with OVO Energy’s Boost business and have successfully helped reduce average handling times and costs, increase compliance and self-serve, and better serve vulnerable customers.

VKY's Agent Assist solution helps OVO resolve over 1,200 requests per day and significantly reduces their agent attrition rates.


Why automate your customer service delivery?

Reduced cost, better customer experience, happier staff.

Our clients see a reduction in their cost to serve and improved metrics across the board, including C-SAT and NPS. Our average implementation time from discovery to go live is 5 weeks.


Improved metrics across the board

On average, our clients see a 74% reduction in average handling times, 51% reduction in cost to serve and 300% ROI from our solutions. 


Reduce your employee churn

Automation and AI works across multiple, desperate systems and eliminates manual data entry. Enabling staff to do their jobs with ease. 


Happier customers that stay longer

VKY's solutions help customers find their own solutions to problems and have smoother, more meaningful customer journeys.


VKY was born from contact centres

Our leadership has over a century of combined experience in running contact centres. We know your issues and how automation can help.


Your trusted AI and automation partner

VKY was created to help transform customer service delivery, that's our mission. Whether you're struggling for resource or budget, searching for improved compliance, or trying to differentiate your customer service offering - we understand customer care and can help you use AI and automation for quick and guaranteed ROI.


From the blog

Latest news and articles

Head over to our blog to explore practical applications and benefits of automation, as well as detailed case studies showcasing how we’ve helped organisations just like yours.

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The Economics of Automation

In the latest tech blog from VKY we discuss the economic impact of Intelligent Automation and...

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