VKY Automation blog
Why integration is the key to conversational AI success
How to make sure conversational AI is a success by using robotic processing automation to integrate with other systems
AI - The Guardian Angel of Contact Centres?
Why changes in industries are nothing new. Views from 19th Century theory when looking at contact centre delivery and AI
NEWS: VKY saves consumers 325,000 hours on hold
How organisations are powering their customer service with AI and automation
Generative AI in contact centres. What's the benefit?
The benefits of generative AI in contact centres
6 reasons to use AI and automation in customer service
How to stay competitive and increase customer loyalty with AI and automation.
AI and Automation: Definitions and Similarities
What are the key differences and similarities of AI and automation?
Blog: How to succeed in AI project planning
Read the latest VKY blog which looks to outline some of the common challenges organisations face when implementing AI...
The Economics of Automation
In the latest tech blog from VKY we discuss the economic impact of Intelligent Automation and Robotic Process...
Blog: How do you accurately calculate the cost and time savings delivered by Automation?
Read the latest VKY tech blog where we calculate the cost and time savings of RPA. Who benefits most from Automation?...