Ai and automation partner

Improve customer experience and reduce cost with AI and automation

VKY delivers AI and automation solutions that give you more capacity and time to better serve customers.

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Our promise

A cost-neutral guarantee

We guarantee our solutions will deliver more ROI in their first year than the cost of implementation. On average, our customers see 300% ROI.


Reduce customer handling time

Leading utility companies have seen a 74% reduction in handling times and a 51% reduction in cost to serve since working with VKY.


Improve customer satisfaction

Automation enables your team to have more meaningful interactions with customers, as a result our clients see a boost in NPS scores.


Increase capacity to serve

Household energy brands have experienced a 557% uplift in customers self-serving solutions to problems by using our automation and AI. 


Make employees happier in their roles

Automation enables our clients to have happier employees that stay longer by doing the boring manual processing across multiple systems. 

Who we work with

Our valued customers

We're proud to have helped a range of organisations to integrate automation into their operations with guaranteed cost-neutrality.

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With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value.

Colleen Henderson, Aberdeenshire Council

“Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget.” 

Local Government Authority

“VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.”

Leading Utilities Organisation
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Core expertise

Who we help

Born out of customer care, VKY specialises in transforming customer service delivery and improving the efficiency of citizen services.

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Customer Services & Care

Scale up your capacity, increase first contact resolution and reduce your cost to serve with the help of automation.

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Local Authorities & Public Sector

Prioritise the services that matter to your citizens by reducing the resources needed for routine duties.

Our partners

Building the right solution to fit your needs

We manage your automation journey from start to finish, working with the world's leading providers to ensure we deliver the best solution with the right mix of technology.

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Book a meeting

Book time with Stephen

Talk to our Managing Director about how we help organisations improve their customer experience and reduce costs with AI and automation.

Stephen Coia, CEO