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Improve customer experience and reduce cost with automation

VKY delivers AI and automation solutions that give you more capacity and time to better serve customers.

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What we do

Our promise

A cost-neutral guarantee

We guarantee our solutions will deliver more ROI in their first year than the cost of implementation. On average, our customers see 300% ROI.


Reduce customer handling time

Leading utility companies have seen a 74% reduction in handling times and a 51% reduction in cost to serve since working with VKY.


Improve customer satisfaction

Automation enables your team to have more meaningful interactions with customers, as a result our clients see a boost in NPS scores.


Increase capacity to serve

Household energy brands have experienced a 557% uplift in customers self-serving solutions to problems by using our automation and AI. 


Make employees happier in their roles

Automation enables our clients to have happier employees that stay longer by doing the boring manual processing across multiple systems. 

Who we work with

Our valued customers

We're proud to have helped a range of organisations to integrate automation into their operations with guaranteed cost-neutrality.

“VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.”

Leading Utilities Organisation

“Similar to most other accountants, our firm experiences a significant spike in workload each January. With VKY’s help we were able to absorb a year-over-year increase in activity with less resource in the team than we had before!”

Top 50 UK Accountants

“Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget.”

Local Government Authority

Core expertise

Who we help

Born out of customer care, VKY specialises in transforming customer service delivery and improving the efficiency of citizen services.

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Customer Services & Care

Scale up your capacity, increase first contact resolution and reduce your cost to serve with the help of automation.


Local Authorities & Public Sector

Prioritise the services that matter to your citizens by reducing the resources needed for routine duties.

Our partners

Building the right solution to fit your needs

We manage your automation journey from start to finish, working with the world's leading providers to ensure we deliver the best solution with the right mix of technology.

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Book a meeting

Book a meeting
with an expert

Ready to find out what automation can do for your organisation? Book a meeting with our experts below.


From the blog

Latest automation insights

Head over to our blog to read the latest news, insights and case studies from our experts at VKY.

AI and Automation: Definitions and Similarities

What are the key differences and similarities of AI and automation?

Why AI projects fail?

Blog: Why AI projects fail

Read the latest VKY blog which looks to outline some of the common challenges organisations face...

Economics of Automation

The Economics of Automation

In the latest tech blog from VKY we discuss the economic impact of Intelligent Automation and...