Ai and automation partner
Improve customer experience and reduce cost with AI and automation
VKY delivers AI and automation solutions that give you more capacity and time to better serve customers.
Reduce customer handling time
Leading utility companies have seen a 74% reduction in handling times and a 51% reduction in cost to serve since working with VKY.
Improve customer satisfaction
Automation enables your team to have more meaningful interactions with customers, as a result our clients see a boost in NPS scores.
Increase capacity to serve
Household energy brands have experienced a 557% uplift in customers self-serving solutions to problems by using our automation and AI.
Make employees happier in their roles
Automation enables our clients to have happier employees that stay longer by doing the boring manual processing across multiple systems.
“With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value.”
“Our Digital Transformation programme required an automation partner that could use their experience to guide us through process discovery, build value focused solutions and support us developing our own resources to manage future automation activity. VKY have delivered all of that within the agreed budget.”
“VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.”
Customer Services & Care
Scale up your capacity, increase first contact resolution and reduce your cost to serve with the help of automation.
Local Authorities & Public Sector
Prioritise the services that matter to your citizens by reducing the resources needed for routine duties.
Book a meeting
Book time with Stephen
Talk to our Managing Director about how we help organisations improve their customer experience and reduce costs with AI and automation.
