Who we work with
We speacialise in delivering AI-powered contact centre and people solutions, as well as Intelligent Automation, for both customer-facing and internal operations, to highly regulated industries across private and public sectors.
AI-Powered Contact Centre
The VKY solution has almost eradicated wait times in our contact centres, and significantly enhanced the end users' experience. VKY was a natural fit for us because of their experience within the contact centre industry.
With VKY as our partner, we’re fostering a culture of curiosity and a vision for our digital strategy where we flip the lens on process design to ‘Automation by Default’. Instead of asking ‘why would we automate’, we are increasingly asking ‘why wouldn’t we automate’ to empower our people to deliver more value.
AI Productivity Gains
The VKY solution has enabled us to deploy over a third of our service team into proactive roles that add more value to customers whilst increasing the efficiency and customer satisfaction of email as a service channel.
Transforming Customer Service
VKY came into our organisation and quickly became part of our digital transformation team. They’ve delivered transformative automation services that have enabled significant levels of efficiency across our contact centre operations.
A cost-neutral guarantee
We guarantee our technical solutions will deliver more ROI in their first year than the cost of implementation. On average, our customers see 300% ROI.
Reduce average handling time
Leading utility companies have seen a 74% reduction in handling times since working with VKY.
Improve customer satisfaction
Automation gives your team more time to have meaningful interactions with customers, as a result, our clients see a boost in CSAT and NPS scores.
Increase capacity to serve
Household energy brands have experienced a 557% uplift in customers self-serving solutions to problems by using our automation and AI.
Intelligent automation combined with the right AI ensures compliance with data and processes by guiding agents through the best response with consumers.
Building the right solution for your needs
We manage and support your team's journey from start to finish, working with the world's leading providers to ensure we deliver the best solution with the right mix of technology, at the right price.