with contact centre automation
We deliver effective automation that improves internal processes with guaranteed cost-neutrality.
Provide a superior customer experience
Increase customer satisfaction with improved first call handling rates and streamlined requests.
Your trusted automation partner
Improve your first contact resolution rate, reduce time spent on customer queries and better manage demand.
Several team members at VKY have a strong operational background, so we know all too well the challenges of contact centre management.
City of Edinburgh Council - Customer Services
We built automation for City of Edinburgh Council’s customer service department that reduced workload on certain tasks from 20 days to just one hour. This resulted in a 90 percent productivity gain and a 4800 percent improvement in triage times for customer emails.
Latest news and articles
Head over to our blog to explore practical applications and benefits of automation, as well as detailed case studies showcasing how we’ve helped organisations just like yours.