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Contact Centres

Exceed expectations
with contact centre automation

We deliver effective automation that improves internal processes with guaranteed cost-neutrality.

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Automation Benefits

Provide a superior customer experience

Increase customer satisfaction with improved first call handling rates and streamlined requests.

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Resolve issues on the first call

Rapidly reply to customers with intuitive and personal query responses to resolve issues from first contact.

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Automate self-service processes

Free up the time taken on simple requests, allowing advisors to tackle more difficult customer issues.

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Automated routing

Create a seamless customer experience with automation by routing queries to the right department or expert.

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Keep business local

Keep your call centre local to the UK and reduce your need for off-shore workers with transformative automation.

Why VKY

Your trusted automation partner

Improve your first contact resolution rate, reduce time spent on customer queries and better manage demand.

Several team members at VKY have a strong operational background, so we know all too well the challenges of contact centre management.

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We help contact centres reimagine their customer experience, all while providing guaranteed cost-neutrality.

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We’ll help you craft a business case and create an automation pipeline to find the areas where automation can have the most impact, fast.

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Our services integrate intelligent automation with the people in your organisation to deliver maximum value.

Case study

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City of Edinburgh Council - Customer Services

We built automation for City of Edinburgh Council’s customer service department that reduced workload on certain tasks from 20 days to just one hour. This resulted in a 90 percent productivity gain and a 4800 percent improvement in triage times for customer emails.

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From the blog

Latest news and articles

Head over to our blog to explore practical applications and benefits of automation, as well as detailed case studies showcasing how we’ve helped organisations just like yours.

5 processes utilities companies should be automating to reduce operating costs

Utilities companies are on the hunt for ways to save money. Find out 5 processes that need...

Automation in finance: 3 ways your accountancy firm could benefit

Automation provides a wealth of possibilities for accounting. But what are the benefits? Find out...

Council budget cuts: how local government can do more with less through intelligent automation

Intelligent automation empowers local government to get more done even with council budget cuts....

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Book a meeting

Book a meeting
with an expert

Sit down with a trusted professional and talk over how automation can help exceed expectations in your contact centre.

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